Technical Account Management

The role of a Technical Account Manager focuses primarily on the training, onboarding, monitoring, and general tech support of clients which standard account managers provide. Technical Account Managers are also responsible for responding to, and resolving, complicated ad operations and platform integration escalations.

Technical Account Manager Roles

When searching for technical account manager jobs, the same role may be titled:

  • Technical Solutions Consultants
  • Technical Support Consultants
  • Pre sales consultants
  • Sales engineers

Careers in technical account management may begin in roles such as Junior Technical Account Manager or Technical Account Executive you can then expect to progress to a technical Account Manager role, before moving into a senior technical account manager role. Salaries can start at around £20,000 and depending on location and experience can reach salaries of £110,000  plus. The average salary of a technical account manager is £50,000.

Technical Account Managers provide a vital bridge between non-technical account managers and technical engineers. They can translate technical issues related to platforms into non-technical Lehman terms so clients can understand. They can also feed client’s problems with the platform back up the chain to the development and engineering team. 

Landing a job as a technical account manager will often require a bachelor’s degree in a relevant field, such as computer science or engineering. Prior experience in a technical or sales role will be a great addition to your CV, and will help you demonstrate your skills and abilities. Key skills that are sought for the role of a technical account manager include:

  • Communication and interpersonal skills
  • Critical thinking and problem-solving skills
  • Self-motivation
  • Working knowledge of sales software
  • Technical and product knowledge

Technology Vendors

Technical account managers usually sit within the account management/ services division of a business and work directly with account managers as well as engineers. Occasionally, the role can also sit within the sales team.

The main industries that technical account managers tend to work in are Technology Vendors such as:

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