Account Director - Global Market Leading Ecommerce Platform

£50,000 - £60,000 plus 10-20% Bonus

Central London

The Company

My client is one of the industry's leading Digital Optimisation Platforms In their space. They work with brands and retailers to launch and optimise their multi-channel advertising campaigns online. They work with some incredible clients, offering a huge amount of variety in your portfolio as well as the chance to build strong and meaningful relationships with each client.

They are an office of passionate technology professionals who still maintain that 'start-up' environment where everyone is striving for better. If you are looking to join a fast-paced company with incredible routes for progression, then this is the place for you!

They are ideally looking for someone who has experience within the Ecommerce and SaaS space and has experience working with enterprise level clients.

The Role

The role will focus into two core components:

• Customer renewal - ensure customers are achieving an appropriate return on their investment and are happy with the products and services
• Customer growth - work with customers to design and implement account plans to help customers achieve their ecommerce business goals

Other responsibilities include:

• Own the entire client relationship with the company
• Manage and negotiate contract renewals
• Gain a full understanding of your clients short and long-term goals in an ecommerce capacity and connect these to how the businesses products can support these goals
• Up-sell and cross-sell that appropriate features and products
• Work alongside other teams in the business including Sales, Product, Marketing, Finance and Customer Success to ensure that the client receives the best overall service possible
• Develop key and long-lasting relationships with senior leaders and employees of your client base
• Ensure high levels of client retention and minimal churn by actively monitoring and avoiding risk

You

What you will need:

• Strong experience in the Ecommerce and SaaS space
• Excellent client management ability and excellent relationship building capability
• Strong experience managing multi-million-pound clients and working with enterprise level businesses
• A minimum of 5 years' experience working in account management/relevant positions
• A passion to build long-lasting and strong relationships

Benefits

• Generous paid time off
• Flexible working schedules
• Private healthcare
• A culture that actively encourages continuous learning and progression
• A fun and rewarding environment: stimulating fast paced, meaningful and exciting

Where do I apply?

You can apply for this role now by sending us your CV or by calling us now!

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Courtney Gresty

Consultant

02071310208

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.