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Client Services Senior Account Manager- Social Agency

Client Services Senior Account Manager- Social Agency

  • Location

    London, England

  • Sector:

    Social Media, Account Management, Project Management

  • Job type:

    Permanent

  • Salary:

    £35000 - £40000 per annum + EXCELLENT BENEFITS

  • Contact:

    Jenny Dunford

  • Contact email:

    jenny@spherelondon.co.uk

  • Job ref:

    17032022_1647535458

  • Published:

    7 months ago

  • Expiry date:

    2022-05-16

  • Startdate:

    ASAP

  • Consultant:

    #

Client Services Senior Account Manager- Social Agency

£40,000

London (open to remote)

My client is a global leading social transformation agency that deliver social-first data, insights, strategic consultancy and creative services to clients around the world.

This is a brilliant opportunity for an established Client Services Executive to step up into Manager role and work with a number of world leading brands.

The role:

The role of the Senior Client Service Manager will be to manage and grow accounts through strong interpersonal skills, the development of innovative creative ideas and excellent organisation

  • Consistently developing innovative and creative ideas and solutions for client campaigns
  • Building relationships with (senior) clients; listen and understand individual client requirements and consistently meeting if not exceeding their expectations;
  • Developing a clear understanding of your clients' brand(s), category and customers
  • Leading a team to deliver effective Word of Mouth activity for a range of clients and/or projects
  • Leading and owning insights and monitoring projects, ensuring insights are integrated with creative and strategy development
  • Working with the Creative and Engagement Strategy Directors to innovate and develop the strategic offering
  • Monitoring and understanding your clients' markets; be aware of market issues and competitive activity
  • Keeping clients informed; ensure reports are on time and are kept in a central location so the rest of the team can locate if necessary
  • Assisting in creating project briefs; briefing in and working with members of the wider team to develop an idea, strategy or campaign tactic; presenting and selling that idea to the client
  • Working with Project Planners to develop effective project plans and project specification documents
  • Producing accurate costs estimates, and ensuring they are signed off by Account Director and the client before work proceeds
  • Ensuring all billing is completed on time
  • Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
  • Assisting with the production of client reviews with senior clients
  • Overseeing and owning the overall quality of the final deliverables on projects that you manage
  • Ensuring your Account Director and / or Creative Director signs off all briefs and attends important project meetings
  • Maintaining a central file of essential client information

About you:

To be successful for the Senior Account Manager role, you will have the following skills and experience:

  • Experience account handling, creative development or client facing project management experience
  • Delivering digital & social campaigns
  • Cross market campaign activation
  • Line management experience
  • Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
  • The ability to analyse and resolve problems quickly and effectively
  • Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
  • Must have strong listening skills
  • Have an understanding of social media and its impact on brand
  • Excellent organisational and time management skills
  • The ability to work under pressure whilst keeping an eye for detail
  • Excellent written and verbal communication skills
  • Proficient in using Microsoft Office, in particular Word, Excel & PowerPoint

Apply Now

You can apply for this role of Senior Client Services Account Manager now by sending us your CV or by calling us now! Don't forget to register as a candidate too.

Jenny Dunford

Executive Consultant

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.