2 months ago
Client Success Manager - SaaS Marketing Tech Platform
MUST HAVE PREVIOUS PAID SEARCH EXPERIENCE
- We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it.
- The Tech & Services Client Success Manager (CSM) is responsible for overseeing all facets of client utilisation of the management platform. The CSM is ultimately accountable for clients' satisfaction and ability to leverage Search to drive ROI for marketing initiatives
- Work to drive client retention, and identify business growth opportunities
- Provide initial, and ongoing training to clients to enable them to effectively use the platform
- Assist clients in basic implementation and usage of products
- Provide technical support and digital marketing best practice and strategy recommendations
- Communicating regularly with the customer to evaluate satisfaction
- Ability to understand clients' business goals, to anticipate future needs and help determine the ideal solution
- Partner closely with the product development, sales, technical account management and sales engineers to drive platform innovation and capture market opportunity
- Partner with Commerce teams to identify growth opportunities.
- Ability to understand digital marketing analytics
- Ability to perform detailed client audits to identify client needs or workflow gaps
- 2+ years experience in client or technical project management
- Ability to thrive in a fast pace environment with tight deadlines
- Ability to elicit client feedback to help direct continuous improvements for the platform
- Phenomenal communication skills and organised project management
- Experience collaborating with a team both locally and virtually
- Organised and methodical, with excellent time management skills
You can apply for this rolen by sending us your CV or by calling us now! Don't forget to register as a candidate too.
Stephanie Levinson - Managing Consultant
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative talent globally.