Customer Relations and CRM Manager - Luxury + Publishing

Customer Relations and CRM Manager - Luxury + Publishing

  • Location

    London, England

  • Sector:

    CRM / Email

  • Job type:


  • Salary:

    £35000 - £45000 per annum

  • Contact:

    Jacob Wickett

  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Startdate:


Customer Relations and CRM Manager - Luxury + Publishing

Salary: £35k-£45k

Location: London

The Company

This is a position within the luxury publishing space. They have become one of the fastest growing start-ups in their industry. A modern, fast paced business based in central London who boast a vibrant culture with great team incentives and an unrivalled career progression path.

The Job

As the Customer Relations and CRM Manager, you will be the person creating a CRM strategy from scratch. Reporting directly to the COO, you will also manage 1 Customer Service Executive. You will implement the CRM campaigns end-to-end as well as looking at the customer care strategy ensuring customer loyalty is maintained within the business.

Key duties will include:

  • Strategize and Implement the CRM end-to-end across the whole business including developing of the customer retention.
  • Implementing a customer care strategy continually looking at ways to improve the customer service and customer relationship
  • Management of the email campaigns end-to-end
  • Implement an ESP for the business and develop the database
  • Working with the wider business to improve the automation
  • Building and maintaining key lifecycle campaigns


  • A background in CRM or email marketing
  • Experience with end-to-end campaign management is essential
  • A previous background in a customer facing role
  • Good knowledge of CRM and experience with email campaigns
  • Experience in segmentation and targeting
  • Knowledge of at least 1 ESP
  • Knowledge of HTML

Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to register as a candidate too.

Sphere Digital Recruitment is acting as an Employment Agency in relation to this vacancy.