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Customer Success Director-Content SaaS-£65K + 20K Bonus

  • Location

    City of London, London

  • Sector:

    Customer Success

  • Job type:

    Permanent

  • Salary:

    £60000 - £70000 per annum + £20k Bonus

  • Contact:

    Courtney Cooke

  • Contact email:

    courtneyc@spherelondon.co.uk

  • Published:

    about 2 months ago

  • Expiry date:

    2022-06-02

  • Reference:

    560_1648989545

Customer Success Director - Content SaaS Company - £65,000 + 20K Bonus - REMOTE!

Central London

The Company

This exciting, innovative, and fast-growing Content SaaS company has a fantastic product in the market that works with online retailers and distributors to improve sales online. They have hugely expanded in the last few years, and are showing no signs of slowing down, now working with some of the world's largest brands in their market.

They are also thriving in the tough environment that we're in with Covid-19, due to their business driving purely online sales. This is a business that is cash-rich, secure, and growing! Offering REMOTE WORKING.

This role will be the first hire into the top of the Customer Success team where you will build the team out and be responsible for a small portfolio of Enterprise clients on the tech platform, managing their engagement, building relationships and also renewing and identifying areas for expansion. You will need to be enthusiastic, personable, and great at building relationships, with a solid background in Account Management or Customer Success. It is also important that you are ambitious and very proactive as they have a very entrepreneurial environment full of fun and outgoing people!

This is an opportunity to join a fast-growing company, with some great earning potential and development opportunities with a great culture!

The Role

As a Client Success Director, you will:

  • Work with Industry-leading clients such as:
  • Samsung
  • Apple
  • Intel
  • Manage a portfolio of some of the company's biggest and best clients, across multiple industries in Tech.
  • Create a clear data strategy for each client and work closely with them to achieve this.
  • Ensure the customer's absolute success on the platform!
  • Manage client strategy and support across the platform, to ensure they are using it to its full capability.
  • Work with and manage clients and stakeholders in multiple international markets.
  • Be responsible for renewing your clients on the tech platform.
  • Identify expansion opportunities within your existing portfolios

You

  • You will have at least 4 years experience either in Customer Success, Account Management ideally in a tech company, working with a portfolio of clients.
  • You will ideally have experience dealing with Senior Stakeholders
  • You have an above-average retention rate, growth rate and client satisfaction rate,
  • Ambitious, polished and ready to grow and develop further at a fast-paced company
  • You have an interest in the tech industry.
  • You have experience managing clients and developing relationships.

Benefits

  • Bonus Scheme
  • Bespoke Training
  • Fast progression
  • Exposure to senior business processes and the founders of the company

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Courtney Cooke

Consultant

0203 869 2044

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.

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