Customer Success Executive
CSE2
Posted: 03/01/2023
- £30,000-£40,000 + 20% bonus
- London
- Permanent
Customer Success Executive – Virtual Reality Edtech SaaS Platform - £30,000-£40,000 + 20% bonus - London/Hybrid
The Company:
Founded in 2016, my client is a one of
a kind immersive edtech SaaS platform leveraging Virtual Reality and AI to
deliver effective and scalable soft skills training. They have worked with some
leading education and government contracts across the UK and US on topics such
as Leadership, Communication, Interview Skills and Race training.
They are backed with government funding
to provide revolutionary training and have seen 1200% year-on-year growth, with
great success in winning lots of new business across the education, government
and private sectors.
They are currently a business of 20
people and are looking to bring in their 3rd Customer Success
hire, to support their Lead CSM in working with their clients to onboard, demo,
train and level up their platform usage.
The Role:
As a Customer Success Executive, you will:
- Maintain a self-starter attitude while managing our inbound leads
- Nurture and close leads in your pipeline
- Anticipate needs by studying services and conducting market
research to identify new leads
- Be the first point of contact for new business prospects and
determine the next steps for each prospect moving forward
- Collaborate with sales teams by bringing innovative lead generation
ideas to each weekly meeting
What you need:
- Flawless communication skills, both written and oral
- Commercial experience where you’ve proven that you can build
relationships
- Working knowledge of the immersive learning market or the ability
to learn new
software quickly - Demonstrated ability to work solo as well as being a productive
team member
- Curiosity and knowledge of sales tools
- Proven work experience where you can demonstrate your skills
Who you are:
- Exceptional interpersonal skills, both written and verbal, ability
to build long-lasting relationships and become a trusted advisor
- Entrepreneurial, self-starter, ambitious and hardworking, excited
to actively contribute to a start-up success story
- Excellent organisational & time management skills, comfortable
handling multiple work streams in a demanding and fast-paced environment
Benefits:
- Working in one of the industry’s hottest start-ups, with the
opportunity to learn quickly from experienced entrepreneurs in the VR
space
- Flexible working environment – we’re outcome-focused
- Fun and supportive culture – we firmly believe in fostering a
positive work environment, which means having fun as a team while
challenging ourselves
- 25 days paid holiday
- Pension scheme
Apply Now
You can apply for this role now by sending us your CV or by calling us now!
Courtney Gresty
Team Leader – Customer Success
0207 131 0208
Sphere Digital Recruitment currently
have a variety of job opportunities across digital so feel free to get in touch
with us to find out how we can help you. You can see more of my current vacancies
by looking at my profile here
Courtney Gresty
Team Lead