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Customer Success Executive

Customer Success Executive

  • Location

    City of London, London

  • Sector:

    Technical Account Management

  • Job type:

    Permanent

  • Salary:

    £25000 - £30000 per annum + + Bonus

  • Contact:

    Lewis Ball

  • Contact email:

    lewis@spherelondon.co.uk

  • Job ref:

    035_1583416172

  • Published:

    7 months ago

  • Expiry date:

    2020-05-04

  • Consultant:

    #

A UK based, global cloud communications software and solutions provider that enables companies to use mobile and digital technologies to improve and automate customer experience and engagement.

And now they're on the hunt for a Customer Success Executive, to join their London office!

 

A day in the life:

  • Be the 'go to' product specialist with our customers and internally - knowing the products inside and out.
  • Establishing and maintaining relationships with key customer stakeholders and product users.
  • Being a customer-facing point of contact through regular face-to-face meetings and calls.
  • Working with the Pre-sales, Project and Sales teams to facilitate a seamless customer on-boarding process, ensuring a smooth 'go live' and introduction for the customer from the outset.

 

The must haves from you:

  • Experience in Customer Success for software.
  • Experience in Marketing Automation or Email Service Provider software.
  • A good level of technical aptitude, knowledge of technical systems and processes
  • Ability to learn software program, become the expert and impart knowledge/training to new users.
  • Communication - ability to speak and write to be clearly understood by others using appropriate language, vocabulary and style
  • Analytical - ability to gather relevant information, notice relationships between different pieces of information, reason from cause to effect and generate effective solutions to practical problems.

 

Apply Now

You can apply for this Customer Success Executive role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

 

Lewis Ball

Senior Customer Success Consultant


Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

 

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.