Customer Success Manager

Customer Success Manager

  • Location

    City of London, London

  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Salary:

    £30000 - £40000 per annum + Bonus

  • Contact:

    Lewis Ball

  • Contact email:

  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Consultant:


Customer Success Manager- Logistics SaaS- £30,000 - £40,000


We are looking for a talented Customer Success manager to join this trillion-dollar industry disruptor. With an aim to simplify international trade by digitising their supply chain and creating a competitive advantage with the resulting collaboration and data.

You will become a trusted advisor creating lasting relationships with your customers that naturally produces product adoption, up-sell opportunities and minimises churn. We focus on personal development and growth opportunities in a welcoming office culture. Flexible working and a competitive salary come as standard.


The Job

  • Gain a genuine understanding of your customers strategies, processes & objectives and align these with our capabilities to drive measurable value for customers
  • Manage and define the future of customer on-boarding by leading certain activities, working cross-functionally to ensure successful deployment.
  • Act as the voice of the customer
  • Anticipate issues before they arise, solve problems effectively and efficiently


  • Excellent communication skills and relationship building ability
  • Ability to navigate complex organisational hierarchies
  • Using knowledge to positively influence both internally and externally
  • Previous experience in Supply chain management or SaaS Customer success
  • Professional experience with Microsoft Excel and CRM tools.
  • A readiness to make a difference in a fast growing Start-up!


Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

Lewis Ball

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

Sphere Digital Recruitment is acting as an Employment Agency in relation to this vacancy.