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Customer Success Manager

E-Commerce Customer Success Manager - Internet Publishing Business Connecting Consumers and Brands - Remote - $80K - $90K + Bonus

The Company:

This company offers a discovery experience suite that is at the forefront of revolutionising online shopping. They provide a range of SaaS based solutions, that are deep rooted in AI-ML technology and delivered via cloud for online retailers. They were founded and headquartered in Finland but have expanded their reach on a global scale. They take pride in their diversity, great team, excellent partner network and global customer footprint.

Exciting Bits:

  • Join a global team with offices and impact in 5 continents and growing rapidly
  • They are partnered with over 3,000 retailers worldwide and consistently receive amazing reviews from their clients
  • Provide useful information that actually drives a change in a market where over $1 Trillion is lost in missed revenue
  • Deeply passionate and proud business that cares about making an impact

The Role:

  • Responsible for maintaining strong relationships with key accounts
  • Assist clients with top quality services and attention to consistently improve KPIs
  • Perform executive business reviews to point out areas of improvement as well as to maximize customer value
  • Work across multiple different internal teams including Marketing, Engineering, Product, and Sales
  • Track product engagement and make proactive decisions for any at risk indicators as well as flipping those to make passionate moves that improve the customer experience

You:

  • 2+ years in SaaS customer service
  • Proven KPI customer based happiness
  • Analytical and problem-solving skills
  • Understanding of data analysis ideally with Google Analytics
  • Being able to present effectively as well as deliver QBRs to all levels of a client organization
  • Be able to prioritize effectively without damaging quality

Apply Now:

You can apply for this role of Account Manager now by sending us your CV or by calling us now!

Don't forget to register as a candidate too.

Anil Gopalpur

Senior Consultant at Sphere Digital Recruitment

(332) 345-1080

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to

get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin,

race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as

required by applicable law.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.

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