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Customer Success Manager

Customer Success Manager

  • Location

    City of London, London

  • Sector:

    Customer Success, Customer Success

  • Job type:

    Permanent

  • Salary:

    £40000 - £45000 per annum + Shares + Bonus

  • Contact:

    Lewis Ball

  • Contact email:

    lewis@spherelondon.co.uk

  • Job ref:

    008_1561983749

  • Published:

    4 months ago

  • Expiry date:

    2019-08-30

  • Consultant:

    #

Customer Success - Publishers Data Management Platform- Salary flexible

 

We are a market leader in real time data management, enabling publishers to access and act upon users data like never before. Establishing ourselves in the Publishers market, making hundreds of millions of user data access

What makes us different?

  • We are one of the UK's fastest growing start-ups
  • We work in an evolving, fast-paced industry
  • This is an interactive role, which involves working closely with Sales, Engineering and Marketing
  • The opportunity to be in a customer facing role with some of the UK's most exciting organisations

 

As a customer success manager, your main objectives are to:

  • Build strategic relationships with senior stakeholders to understand their priorities and business objectives
  • Optimise time to implementation and time to value for our customers
  • To constantly be thinking forward about how we can add more value to our customer's business
  • Work closely with clients to build them into advocates
  • To communicate feedback from our customers to our Sales, Marketing, Product, and Engineering teams
  • Proactively work with sales to monitor retention and maximise renewal rates

 

What do you we expect from you:

it is essential that you can and have demonstrated the following:

  • A 2.1 or above (or equivalent) from a top tier university
  • Interests, projects and adventures outside of your academics
  • Curiosity: you never want to stop learning
  • Exceptional verbal and written communication
  • A genuine interest and thirst to work for a fast-growing start up in the tech industry
  • An ability to listen carefully and ask meaningful questions
  • A positive, problem-solving attitude

 

It is an additional benefit if you have the following:

  • Consultancy or account management experience; this could be from a placement year or internship
  • We believe that experience is a double-edged sword and that raw attributes aligned with our values can be just as valuable as experience. We are looking for curious, humble, helpful, intelligent people, who are thoughtful about their approach to work and driven by the success of the team. You will receive all the training and resources you need to thrive in this position.

 

What we offer

We're a friendly bunch based in exciting Old Street. We are a growing rapidly, and for anyone joining the organisation it is a career defining time to do so. Aside from an awesome team who are passionate about what they do. , we offer the following:

  • Competitive pay targeted towards the top 25th percentile
  • Time to rest and relax with unlimited holiday
  • Option grant so you have shared ownership
  • Pension scheme
  • Weekly team lunches and quarterly all-day socials
  • Fully stocked kitchen with snacks and drinks
  • Autonomous working environment

 

Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

Lewis Ball

Sphere Digital Recruitment is acting as an Employment Agency in relation to this vacancy.