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Customer Success Manager

  • Location


  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Contact:

    Courtney Cooke

  • Contact email:

  • Published:

    about 2 months ago

  • Expiry date:


  • Reference:


Customer Success Manager – SaaS / B2B / Data Insights - Up to £50,000 + 20% - London

This is an exciting opportunity for a Customer Success Manager to join a brilliant start-up who are very financially supported, has an organised sales function, and an entire market to go for!  

Their data cleansing technology is extremely attractive to all industries and is ahead of the curve for the market they are in. 

With amazing company growth through recent funding, an innovative product and great progression within the role, this isn't a Customer Success opportunity you want to miss! 

You must have experience within SaaS as a Customer Success Manager (data insights experience is preferred).

Exciting bits:

  • SaaS start-up company who have grown by 100% over the last 18 months with zero redundancies throughout Covid.
  • Opportunity to work with amazing industry-leading clients such as; Carwow, Daye, Moonpig, and Lucky Saint
  • Offers fully remote working! Grow in a high-performance, great cultured environment with the opportunity to own equity in the company (stock options).
  • Amazing and fast career progression opportunities within an expanding company.
  • Lots of independence & flexibility in the role.
  • £10M funding to grow the business
  • Exciting plans ahead!
  • A proven technology, relevant and needed in all industries!

The Job

As Customer Success Manager, you are responsible for:

  • As a customer success manager, you’ll be responsible for leading the immediate post-sale engagement with a new customer, working cross-functionally with the professional services team to translate each customer’s use-case and business challenges into well-scoped projects
  • The leading point on each engagement, you’ll have strong functional knowledge and commercial acumen, expertly articulating the business value of our professional services across various sectors and industries
  • With negotiation and performance targets being central to the role, you’ll be leading on contract renewal conversations and driving retention of your customers, as well as developing strategies for the successful growth, expansion and utilisation of the software


  • MUST HAVE - 2/3 years of sales experience in the SaaS working with C-level clients
  • Very complex tool someone coming from the data space, enterprise IT solutions, familiar with SaaS, comes from a consultancy background
  • Background in Data Insights/using complex tools is preferred
  • Experience Upselling and cross-selling accounts
  • Experience mainly dealing with mid-market clients, high touch relationships.


Apply Now

You can apply for this Customer Success Manager role now by sending us your CV or by calling us now! Don’t forget to register as a candidate too.


Courtney Cooke
Senior Consultant

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

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