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Customer Success Manager

Customer Success Manager

Our vision is to redefine IGA by converging traditional Identity Management with CASB and Application GRC capabilities. We've enabled enterprises to secure applications, data and infrastructure in a single platform for cloud and enterprise. One of our most sought-after features is the advanced risk analytics and intelligence capabilities, able to dig down to work at levels of fine-grained privilege management.

Since our founding in 2009, we've built a world-class team with deep expertise in IGA and Cloud Security. We now integrate with all of the mainstream applications, platforms and infrastructure being used today, as well as custom enterprise applications. Some of the largest companies in the world trust their security to the platform.

The Role

  • Onboarding customers to our Cloud platform and establishing customer relationships
  • Welcoming all new customers and educating them on our resources
  • Leading account planning processes
  • Preparing for account reviews and Quarterly Business Reviews
  • Managing upsell and cross-sell opportunities
  • Driving expansion opportunities
  • Delivering core product demos and best practice guidance
  • Writing renewal plans and leading the renewal strategy
  • Negotiating contracts and pricing
  • Managing collections

You

  • Excellent working remotely
  • Able to travel to the office in Reading (Quarterly)
  • Proficiency with: WebX, Zoom, Hangout
  • 3 year's experience as a CSM
  • Identity Access Management experience - (Or at least an understanding of identity)
  • Ability to travel to meet EMEA clients - at least once a quarter

Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

Lewis Ball

Customer success Specialist

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.