Customer Success Manager

Customer Success Manager

  • Location

    London, England

  • Sector:

    Customer Success

  • Job type:


  • Salary:

    £30000 - £40000 per annum + 10% Bonus

  • Contact:

    Courtney Gresty

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:


Customer Success Manager - TV Framework SaaS Platform - £30,000 - £40,000 plus 10% Bonus

Central London

The Company

My client is an industry leader within the TV Media, Operator and Broadcaster field, providing a platform that allows these companies to view a bigger picture/holistic view of how the TV Ecosystem is working for Inventory Owners.

They are based across 3 continents and work with some huge clients such as Sky and BT, providing you the opportunity to work with clients from an SME level right through to enterprise level.

They are a small but fast growing start-up, currently made up of just under 40 people but with plans to grow their teams in the coming year, allowing great routes for progression for someone who is keen to work their way through a growing company!

The Role

As a Customer Success Manager, you will:

  • Onboard and train new clients on how to use their applications, assisting in the transition of their existing needs and showing the applications further capabilities.
  • Be the point of contact for your clients, providing both use and admin support to them as required
  • Help clients understand their pain points and requirements and work with internal teams to help deliver these needs.
  • Ensure that clients have a continued understanding of how to use the applications based on individual and bespoke data.


What you will need:

  • Experience in Customer or Client Success with the SaaS/Digital industry.
  • Excellent client management ability and excellent relationship building capability.
  • A strong and driven mindset to work on an individual and team basis in a fast-paced and demanding environment.
  • Passion and desire to be part of a growing team that makes a real difference to the company and its clients.


  • Competitive salary and bonus plan
  • A culture that actively encourages continuous learning and progression
  • A fun and rewarding environment: stimulating fast paced, meaningful and exciting
  • Opportunities to travel around Europe to meet the team and clients (post-Covid)

Where do I apply?

You can apply for this role now by sending us your CV or by calling us now!

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Courtney Gresty



Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.