City of London, London
£35000 - £60000 per annum + + Bonus
4 months ago
A Leading User Experience (UX) analytics and optimisation platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. Working with 300+ clients globally in a variety of markets. Global organisations such as: Sainsbury's, Unilever, BooHoo, Go-Pro, and Avis empowering their teams with invaluable behavioural insights.
Serve as a central point of contact for the customer during the entire life cycle of their usage of the Solution
- Ensure that customers achieve their strategic business goals and realise value from the product, translating into renewal and up-sell of the client's subscription
- Achieve this by becoming a trusted advisor, facilitator, advocate and coach
- Responsible for driving adoption and utilisation across their customer base.
- Relevant work experience (Minimum of 2 years in a similar position)
- Either experience in Post-Sales-Account-Management for subscription based Solutions, or experience in Web Analytics or CRO.
- Background and technical experience in Digital Solutions
- Very Good understanding of the Analytics, A/B test and Data businesses
- Must be highly self-managed, responsive, with the passion to serve the customer,
- French would be a bonus
You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.
Customer Success Specialist
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