Customer Success Manager - Commercial - Video SaaS

Customer Success Manager - Commercial - Video SaaS

  • Location

    London, England

  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Salary:

    £35000 - £40000 per annum + bonus

  • Contact:

    Dan Bolter

  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


My client is one of the hottest and most talked about Start-Ups in the Video Tech SaaS industry right now. They have shown incredible amounts of growth within the few years since they have started, and now work with household names.

Their tech allows their end user to tailor and create their own bespoke videos for their own clients to increase engagement and monitor views. It's a unique bit of tech that is dominating the market due to it's functionality and ease of use.

This role sits in their Customer Success/Account Management team where you will be responsible for a portfolio of clients on the tech platform, managing their engagement, building relationships but also renewing and identifying areas for expansion. You will need to be enthusiastic, personable and great at building relationships, with a solid background in Account Management or Customer Success. It is also important that you are ambitious and entrepreneurial as they very much have this culture!

This is an opportunity to join a fast growing company, with some great earning potential and development opportunities!


The Role

As a Client Success Manager, you will:

  • Manage a portfolio of some of the companies biggest and best Enterprise clients, across multiple industries in Tech.
  • Create a clear data-strategy for each client and work closely with them to achieve this.
  • Ensure the customers absolute success on the platform!
  • Manage client strategy and support across the platform, to ensure they are using it to its full capability.
  • Regularly meet clients on site as much as possible
  • Work with and manage clients and stakeholders in multiple international markets.
  • Be responsible for renewing your clients on the tech platform.
  • Look for, and close, expansion opportunities within the tech through cross sells and up sells.



  • You will have at least 2 years' experience either in a Customer Success or Account Management role in a SaaS or tech company, working with a portfolio of clients.
  • You will ideally have experience in Marketing or Video SaaS.
  • You have an above average retention rate, growth rate and client satisfaction rate,
  • You are bright, intelligent, and a quick-thinker.
  • You have an interest in the tech industry.
  • You have experience managing clients and developing relationships.
  • You have an enthusiastic personality and are excited by meeting clients!
  • You are ambitious and driven as an individual - willing to put in the extra work when needed


  • Bonus Scheme
  • Bespoke 121 training
  • Fast progression with a start-up
  • Exposure to senior business processes and the founders of the company
  • Monthly social events


Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Daniel Bolter

Managing Consultant

07720824890 / 0203 7728 552

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.