Customer Success Manager - Digital Optimisation SaaS

Customer Success Manager - Digital Optimisation SaaS

  • Location

    London, England

  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Salary:

    £40000 - £50000 per annum + Bonus

  • Contact:

    Dan Bolter

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


Customer Success Manager - Launch - SEO and Digital Optimisation SaaS - £40,000 - £50,000 plus 10-15K Bonus!

Central London

The Company

My client is one of the industries leading SEO and Digital Optimisation Platforms In their space. They work with brands and agencies to run and improve their digital marketing campaigns with a focus on the SEO market.

They work with some incredible clients, offering a huge amount of variety in your portfolio as well as the chance to build strong and meaningful relationships with each client for the initial part of their customer journey. As well as their strong client portfolio, they also have over $70m in funding behind them.

They are an office of young and passionate technology professionals who still maintain that 'start-up' environment where everyone is striving for better. If you are looking to join a fast-paced company with incredible routes for progression then this is the place for you!

They are ideally looking for someone who has 3+ years experience in Customer Success with experience onboarding clients to a SaaS platform. The role will have you onboarding your own clients onto the technology then being responsible for owning and retaining them from there. A great opportunity to build strong client relationships from the start for a company who is winning over 90% of any pitch they are going for right now!

The Role

As a Launch Customer Success Manager, you will:

  • Initially work with clients to understand their needs on the platform, and provide solutions to set it up as best to that
  • Act as the technical expert on the platform for your clients through set up.
  • Set up and onboard clients onto the tech platform, assessing their ongoing needs
  • Build strong relationships with clients as their go to point of contact for the tech.
  • Create and define training programmes for your tech
  • Run QBRs with clients on their tech usage
  • Retain clients and look for growth opportunities.


  • You will have at least 3 years' experience in a Customer Success role with experience onboarding accounts.
  • You will ideally have some experience working on a similar eCom tech or SaaS platform serving clients online.
  • You will have experience analysing data or working with Adobe/Google Analytics
  • You have a good knowledge of the Digital Marketing or Mar Tech industry - preferably in SEO
  • You ideally have some experience in Project Management
  • You have experience working with large, Enterprise clients.
  • You are bright, intelligent, and a quick-thinker.
  • You have some strong client-facing experience


  • Bonus
  • Health and Dental Insurance
  • Life Insurance
  • Bonus Scheme
  • Bespoke 121 training
  • Exposure to senior business processes and the founders of the company

Where do I apply?

You can apply for this role now by sending us your CV or by calling us now!

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Daniel Bolter

Principal Managing Consultant

07720824890 / 0203 7728 552

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.