Customer Success Manager (German Speaking) – SaaS Personalization tool

• SaaS-based platform to optimize, personalize and contextualize the customer's digital experience in real-time
• Founded in 2011 and access 600 million users each month across hundreds of global brands
• Raised $105.3M over 4 rounds of funding until they were acquired by one of the world's largest companies
• A huge global presence, with 8 offices across Europe, Asia Pacific and the US

The Job

• Evangelize adoption of the company’s solution and achieving a high degree of customer satisfaction
• Serve as the primary point of contact to the client during implementations for all work related to the project
• Serve as an in-house consultant to work with clients on product features, functionality and onboarding best practices
• Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations

You

• Degree in Economics/business or any marketing-related analytical degree
• 2-5 years of services/consulting experience
• Able to quickly understand the key principals around the company’s platform as it evolves.
• Prior onboarding/project management experience in a SaaS company
• Understand how to manipulate, analyze and interpret data to explain and present complex technologies simply

Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don’t forget to register as a candidate too.

James Ramsay

EMEA Recruitment Consultant

jamesr@spherelondon.co.uk

Sphere International Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here https://www.spherelondon.co.uk/consultants/james-ramsay