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Customer Success Manager - Social / Content SaaS

  • Location

    London, England

  • Sector:

    Customer Success, Customer Success

  • Job type:

    Permanent

  • Salary:

    £40000 - £50000 per annum + Plus 20% Bonus

  • Contact:

    Courtney Gresty

  • Contact email:

    courtney@spherelondon.co.uk

  • Published:

    about 2 months ago

  • Expiry date:

    2021-12-18

  • Startdate:

    ASAP

  • Reference:

    SN - CSM_1634628716

Customer Success Manager - Social/Content SaaS Platform

£40-50k plus 20% bonus

London/Remote

The Company:

My client is one of the leading tech companies in their space that provides a tech product in the Social and User Generated Content space to drive sales. One of the best Mar Tech vendors in their space! They work closely with their partners who include Facebook, Instagram, Twitter, Pinterest and TikTok!

They are very well funded, have some seriously impressive Enterprise clients and are hiring now across the business due to growth! They are trusted by brands such as Crocs, Nestle, Unilever and Clinique to help reduce costs, effectively target campaigns and increase sales YoY.

This role is in their Customer Success team, managing clients across the UK and Europe as the company rapidly expands.

You must have Mar Tech/Ecommerce experience and be responsible for Renewals as well as Upsells.

Exciting Bits:

  • Opportunity to join a growing multi-disciplined team across Social and UGC SaaS
  • Top level training and development programmes
  • Additional annual leave for volunteer and wellness days

The Job:

As a Customer Success Manager, you will be responsible for:

  • Drive partner relationships with brand & agency clients to create content for multi-channel marketing programs, including eCommerce optimization and social media campaigns.
  • Advise partners on content strategy and execution.
  • Proactively identify, develop, and support revenue growth opportunities while building relationships as a trusted advisor to our partners.
  • Exceed revenue goals based on maintaining current business and securing upsell/renewal opportunities with current partners.
  • Maintain high partner satisfaction by project managing all day to day activities while keeping the partner informed of progress, opportunities, and performance.
  • Continuously share examples and best practices among our client base, educate them on industry trends, new releases, and product enhancements.
  • Develop and maintain a deep understanding of the analytics and ROI behind our tools, to tangibly communicate their value.
  • Communicate program progress clearly to internal and external teams by reviewing KPIs to benchmarks, ensuring we exceed objectives.
  • Maintain strong cross-functional relationships with internal stakeholders including Sales, Operations, Support, Product, Tech.

You:

  • 3+ years of relevant work experience required
    • Brand Marketing/Strategy, eCommerce, Influencer, or Content Marketing experience preferred
    • 1-2 years of project management experience preferred
  • Proven account management experience where you are defined by your client's success metrics and their satisfaction.
  • Strong knowledge of online advertising landscape - social, influencer marketing, display, programmatic, search, SEM.
  • Strategic thinker with analytical experience, attention to detail, and confidence in leading client engagements.
  • Self-motivated and results-oriented, strong analytical skills, and a team player.

Apply Now

You can apply for this role of Customer Success Manager now by sending us your CV or by calling us now! Don't forget to register as a candidate too.

Courtney Gresty

Senior Consultant

02071310208

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.

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