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Customer Support and Onboarding Executive - AI Marketing Tech

  • Location

    London, England

  • Sector:

    Customer Success, Technical Account Management

  • Job type:

    Permanent

  • Salary:

    Benefits

  • Contact:

    Dan Bolter

  • Contact email:

    danielb@spherelondon.co.uk

  • Published:

    26 days ago

  • Expiry date:

    2021-05-22

  • Startdate:

    ASAP

  • Reference:

    74815_1616522936

Customer Support and Onboarding Executive - AI Marketing Tech SaaS- £28,000 - £35,000 plus benefits

London / Remote

The Company

My client is a leading Marketing Tech business providing AI Software for Businesses to drive sales. They are able to understand when a business is likely to purchase and provide that information to their clients to improve conversions.

Following a large funding round and growth period through Covid, they are now again expanding with this hire! Now is a great time to join a business who are leaders in their field.

This role will be working across both Support and Client Onboarding. It will begin with an emphasis on support as you learn the tech but develop into either a support or onboarding manager as you progress! A great route of progression in the world of tech!

The Role

As a Client Support and Onboarding Exec you will:

  • Implement, maintain and troubleshoot clients projects on the tech platform on their behalf
  • Respond to first line tickets from clients on any issues to their usage of the tech platform.
  • Design bespoke training programmes for your client portfolio to ensure success on the platform
  • Manage inbound support tickets via Zendesk and Outlook
  • Serve as the escalation point for Customer issues ensuring they are solved as quickly as possible.
  • Work closely with the Customer Success team to onboard clients on to the tech platform.

You

  • You will have at least 1 years experience either in a Technical Support or Client Onboarding role with a focus on Support.
  • You will ideally have some experience working on a Marketing Technology or SaaS platform.
  • You will have experience analysing data and are a strong Excel user.
  • You are bright, intelligent, and a quick-thinker.
  • You ideally have a good usage of a ticket platform like Zendesk
  • You have strong organisational skills
  • You have some strong client-facing experience

Benefits

  • 25 days holiday
  • Bespoke 1-2-1 training from industry experts
  • Cross digital training in other channels
  • Early finishes on Fridays
  • Regular team nights out and lunches
  • Bar in the office
  • Competitive bonus scheme

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Daniel Bolter

Principal Consultant Manager

07720824890 / 0203 7728 552

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.

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