Customer Support Specialist

Customer Support Specialist

  • Location

    City of London, London

  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Salary:


  • Contact:

    Khadisha Caldwell-Parris

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


This company is a SaaS platform that enables companies to monitor and measure the activity of their law firms. It allows companies to have total clarity and confidence, in real time, regarding their law budgets and spending. Their clients include Trainline and Monzo.

Founded 6 years ago, its CEO found a niche in the market for this exact product and since then the company has grown to about 42 people. They have received a great deal of funding recently, with more coming in the new year for even more growth which is the reason for this vacancy.

Based in Central London, this Customer Support Specialist job sits within the Customer Success team at this excting tech. company. Working in a consultative manner, this opportunity involves being the first line of support for their customers. This provides a great scope for progression - with career paths leading further into support, software engineering or customer success.


The Job

  • Responsible for responding to any client problems
  • Identify and feedback any product issues
  • Collaborate with Product, Sales and Marketing in order to understand client requirements
  • Create training guides by designing 'How-To' resources
  • Ensure that customers problems are fully resolved, thus involving follow-ups with clients


  • At least 1 year experience in a Customer Support or Customer Success role
  • Experience using Zendesk, Jira and SQL
  • Some who is able to multi-task in a fast-paced environment
  • Strong verbal and written English and communication skills
  • Familiarity with legal services is a bonus



  • Share options
  • Medical insurance
  • Flexi hours
  • Free breakfasts and snacks
  • Latest MacBook


Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to register as a candidate too.

Khadisha Caldwell-Parris
Associate Consultant

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