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Enterprise Customer Success Manager - Ed. Tech SaaS Platform

Enterprise Customer Success Manager - Ed. Tech SaaS Platform

  • Location

    City of London, London

  • Sector:

    Customer Success, Sales

  • Job type:

    Permanent

  • Salary:

    £50000 - £60000 per annum + £20-25k Bonus

  • Contact:

    Courtney Gresty

  • Contact email:

    courtney@spherelondon.co.uk

  • Job ref:

    MUL - ECSM_1657198775

  • Published:

    3 months ago

  • Expiry date:

    2022-09-05

  • Startdate:

    ASAP

  • Consultant:

    #

Enterprise Customer Success Manager - Market Leading Ed. Tech Platform

London/Hybrid

£50-60,000 plus £20-25k bonus

The Company:

This company is one of the hottest Education Tech platforms out there! They have taken on the largest Series of funding ever for an Ed Tech and are market leaders in the Ed Tech space! They are on a mission to offer the best alternatives to university education out there and help to develop a diverse group of future leaders across a multitude of industries.

They believe that their platform offers a true alternative to the university and corporate training dynamic and instead supports people in being able to create their own futures and fulfilling careers.

Exciting Bits!

  • Fast growing company who promotes from within
  • Great earnings potential
  • Backed by some of the leading Silicon Valley VCs
  • Perkbox benefits
  • Equity - everyone is bought into the same mission

The Job:

As a Customer Success Manager, you will be responsible for:

  • Manage a book of business; working closely with our enterprise customers to understand their motivation, business drivers, strategic goals, and desired business outcomes
  • Build and manage relationships across senior business leaders
  • Craft joint customer success plans that include agreed upon scope of programmes and shared metrics, using data to prove the impact of our apprenticeship programmes on clients' businesses
  • Facilitate business reviews with economic decision-makers and business champions, where we celebrate shared successes, and course-correct where necessary
  • Work independently to innovate with your clients, always searching for ways to improve what we do to drive better results
  • Act as the customer's voice with internal teams to inform our market insights and strategic roadmaps
  • Build great internal relationships with other teams all over the business
  • Be measured on the retention and growth of the business at your clients

You:

  • 3+ years of commercial experience
  • You have a proven track record in building cross-functional stakeholder relationships that deliver mutual success
  • You are commercially minded, with a passion for driving the growth of businesses
  • You are high energy, you want to develop quickly and love to continually raise the bar in terms of performance and expectations
  • You are passionate about social mobility and doing social good and the idea of working for a mission-driven start-up excites you!

Apply Now

You can apply for this role of Enterprise Customer Success Manager now by sending us your CV or by calling us now! Do not forget to register as a candidate too.

Courtney Gresty

Senior Consultant - Customer Success

0207 131 0208

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.