Enterprise Customer Success Manager-SaaS-£50,000+25%Bonus

  • Location

    City of London, London

  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Salary:

    £35000 - £50000 per annum + 25% Bonus

  • Contact:

    Courtney Cooke

  • Contact email:

  • Published:

    about 2 months ago

  • Expiry date:


  • Reference:


Enterprise Customer Success Manager - SaaS - £50,000 + 25% Bonus

The Company

I am working on a successful SaaS Start-up that provides shoppable QR codes and a comparison platform for consumers to purchase products for the best price.

They are everything you'd expect from a scale-up SaaS; fast-paced, fun, collaborative

and full of opportunities to make a difference. We support some of the world's biggest

CPG brands to make their consumer engagements shoppable, while also providing them

with valuable data and insight so they can make better informed decisions in the future.

This is a great opportunity to be part of a team with a unique product and the ability to make industry changing differences for companies.

Exciting Bits:

You will manage a small portfolio of enterprise clients including:

You will be working with some amazing clients including:

  • Coca Cola
  • Quorn
  • Fifa
  • Nestle
  • Be part of a growing business
  • Manage a large number of clients with autonomy
  • Work alongside industry leading clients

The Role

As a Customer Success Manager, your responsibilities will include:

  • Manage a portfolio for the company's biggest and best clients around the UK
  • Work with clients on engagement on the platform and personally manage renewals and upsells.
  • Create a clear data-strategy for each client and work closely with them to achieve this.
  • Work with the Head of Customer Success closely
  • Manage client strategy and support across the platform, to ensure they are using it to its full capability.


  • 3 Years' Experience in Customer Success/Account Management
  • MUST HAVE experience managing a small portfolio including enterprise clients
  • Must have experience managing the entire customer success cycle
  • Excel and have data analytic experience
  • Cross sales experience including upselling, clients retention and renewals.
  • Experienced in negotiating accounts

Apply Now

You can apply for this role of Customer Success/Account Manager now by sending us your CV or by calling us now! Don't forget to register as a candidate too.

Courtney Cooke

Senior Consultant

0203 869 2044

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.

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