£45000 - £50000 per annum + 10 % Bonus
5 months ago
My client are a Digital Optimisation SaaS business who offer a Multi-channel marketing solution for their clients to drive sales.They work with some of the biggest and best retailers in the world and have grown to over 750 people globally.Their UK team has massively expanded this year. This role will have you working on some of their Enterprise clients in EMEA to implement changes and improve their usage on the tech platform
- Acting as a Platform expert and Technical Subject Matter Expert during the launch phase
- Setting up and launching clients on the platform
- Handling technical questions and queries from clients (software, data feeds, API, FTP…)
- Delivering predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs
- Working on configuration and troubleshooting during the customer onboarding
- Developing, refining, and maintaining training processes and procedures for supported applications
- As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities
- Proficient in German language
- Experience and/or strong knowledge of API (REST and SOAP) required
- Experience working with product data feed formats (XML, TXT, CSV, JSON) and familiarity with FTP protocols required
- Strong working knowledge of Excel
- Experience working with enterprise level clients
- Being a problem solver and have a positive attitude in all circumstances. No problem or challenge is ever big enough for you!
- The ability to juggle multiple priorities in a fast-paced, dynamic environment
- Strong time management skills
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Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative talent globally.