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Head of Customer Success

Head of Customer Success

  • Location

    City of London, London

  • Sector:

    Account Management

  • Job type:

    Permanent

  • Salary:

    £100000 - £120000 per annum + + Options

  • Contact:

    Lewis Ball

  • Contact email:

    lewis@spherelondon.co.uk

  • Job ref:

    029_1580302695

  • Published:

    28 days ago

  • Expiry date:

    2020-02-12

  • Consultant:

    #

Customer Success Lead - Digital Rewards - £70k+

- VC backed
- Series A funding in excess of $5m
- 540 brands live on the platform and already launched in 10 different territories
- A world-class portfolio of clients (Sky, Vodafone, Coinbase)

As the reputation of the platform elevates it's position in the market the need for excellence in the Customer Success team increases.

The Need:
- A proven Head of Customer Success, to aid scale from Series A

The Job:

  • Managing the CS team
  • Plan for growth in the team
  • Assess and configure the Support team
  • Link the two teams to work in harmony
  • Work closely with senior management to continue to define the team's role in overall business objectives


You Have:

  • Grown and managed CS & Support teams - Supported by metrics and methodology
  • Worked well with Senior management, implementing and improving process where required
  • Been a proven people manager/mentor
  • Please only apply if you have successfully done this at a developed SaaS platform!!!

Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

Lewis Ball

Customer Success Consultant


Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.