Head of Customer Success

Head of Customer Success

  • Location

    City of London, London

  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Salary:

    £70000 - £85000 per annum + +Bonus, +Shares

  • Contact:

    Lewis Ball

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Consultant:


I have partnered with an agency, which is capitalising on the global trend for citizens, brands and creators to engage in single interest, passion communities alongside social media. This shift is being driven by the online world's move from an attention economy to a passion economy, and now they are on the hunt for a Head of Customer Success!

They acheieve this success, by allowing their customers to create proprietary community networks that allow their customers, fans, followers to become members of the things in life they are passionate about.

If this London based Head of Customer Success role sounds like the right fit for you, then don't hesitate to apply!

The Job

As a Head of Customer Success, your responsibilities will include:

  • We are looking for an enthusiastic and client-driven Head of Customer Success with strong
    project-delivery, customer-engagement, and problem-solving skills.
  • You will lead the Customer Success and Support teams ensuring they deliver a great
    customer experience across new customer onboarding, account management and customer support.
  • We strive everyday to improve the product and service we offer our Hosts so that we can
    enable them to build amazing passion communities and get maximum value from the platform.
  • You'll be a key member of the leadership team, working closely with the COO on setting
    Customer Success strategy for the company going forward and be able to successfully


  • An immediate connection and attraction to the companies mission and belief that they
    can make an impact on it
  • Excellent senior customer success experience from a high growth SaaS business and
    have lead and developed SaaS Customer Success teams successfully
  • Experience leading, coaching, and empowering your team to do their best work
  • Proven experience in designing and executing customer success strategies and processes which are clear and successful
  • Are up to date with the latest customer success, software as a service, and platform as a service technology trends and best practices.


Apply Now

You can apply for this Head of Customer Success role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

Lewis Ball

Senior Customer Success Consultant

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.