Head of Customer Success - B2B Marketing Tech Start-Up

Head of Customer Success - B2B Marketing Tech Start-Up

  • Location

    London, England

  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Salary:

    £70000 - £90000 per annum + Bonus

  • Contact:

    Dan Bolter

  • Contact email:

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


Head of Customer Success - B2B Marketing Tech Start-Up - £70,000-90,000 base plus bonus, stock and benefits!

Central London

The Company

My client is a new start-up here in London who are newly funded and looking to continue their rapid growth and development of their product!

Their tech is a SaaS based product which is in the B2B Marketing space and the are the only business to do what they do in Europe. An incredible space to be in at the moment.

They have grown now to over 30 people in the past couple years but are projecting to double that this year with this position being the leader of their Customer Success team. You will be taking over the team and creating best practice for their clients in Customer Success.

They want someone who has 'been there and done that', created strong Customer Success teams and can bring something new to the table in this exciting start-up environment. They also want you to be happy to be 'hands-on' with accounts initially but look to scale the team and move to a pure leadership role.

You will need to have managed both small and enterprise contract sizes before, with most of their contracts being around £50K currently. It's also a big plus if you have worked in a start-up before and grown a team!

The Role

As a Head of Customer Success you will:

  • Manage the entire Customer Success team, growing it from you and two others to a team of 6 at the end of the year.
  • Lead the Customer Success and Account Management strategy for the team.
  • Create a successful and efficient Customer Success function for the team and their clients.
  • Be part of the leadership team, working with and reporting to the CEO on setting strategy for the company going forwards.
  • Be ultimately responsible for revenue growth for your teams clients, with targets in place on retention and growth.
  • Maintain and develop C level relationships with Clients
  • Have full ownership of accounts yourself
  • Develop your direct reports and be responsible for their progression.


  • You will have at least 5 years' experience either in a Customer Success, Account Management in the SaaS space. Ideally in Mar Tech.
  • You have an above average retention rate and client satisfaction.
  • You have lead and developed Customer Success teams before in SaaS companies successfully.
  • You absolutely believe in Customer Success and keep up to date with new trends, news and ways of creating the best experience for your customers.
  • You have experience managing small contract sizes as well as large
  • You will ideally have experience with B2B clients.
  • You have experience working with C level clients.
  • You are bright, intelligent, and a quick-thinker.
  • You understand what it takes to work in a Start-up.
  • You have experience managing clients and developing relationships.
  • You have some strong client-facing experience and regularly meet clients.
  • You are happy to get stuck into accounts and make the start-up a success!


  • Health Insurance
  • Profit share scheme.
  • Life Insurance
  • Bonus Scheme
  • Bespoke 121 training
  • Pension Plan
  • Exposure to senior business processes and the founders of the company

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Daniel Bolter

Principal Managing Consultant

07720824890 / 0203 7728 552

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.