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Head of Professional Services - Retail SaaS Tech

Head of Professional Services - Retail SaaS Tech

  • Location

    London, England

  • Sector:

    Customer Success, Customer Success

  • Job type:

    Permanent

  • Salary:

    £90000 - £135000 per annum + bonus

  • Contact:

    Dan Bolter

  • Contact email:

    danielb@spherelondon.co.uk

  • Job ref:

    651_1580243661

  • Published:

    8 months ago

  • Expiry date:

    2020-03-28

  • Startdate:

    ASAP

  • Consultant:

    #

Head of Professional Services - SaaS Retail Tech Platform - £90,000-135,000 base plus bonus and benefits!

Central London

The Company

My client is a start-up here in London who have announced large amounts of funding which has fuelled their global expansion of their product! Through acquiring another business, they now are market leaders in their industry.

Their tech is a Marketing and Analytics SaaS product in the retail industry, which works direct with retailers world wide to improve sales.

This role will have you leading the global professional services teams, covering three main teams in the company. These include Data, Solutions and their creative teams. They need someone who has managed a P&L previously and covered similar teams in a SaaS environment.

Get in touch to join one of the hottest techs in this area right now as a member of the leadership team!

The Role

As a Head of Professional Services you will:

  • Manage the entire professional services team across the global company
  • Be responsible for hiring and growing the professional services team within a well funded company.
  • Develop and manage the tech solutions for clients, improving the usage on the platform.
  • Be part of the leadership team, working with the CEO on setting strategy for the company going forwards.
  • Be ultimately responsible for revenue growth and P&L for your teams clients, with targets in place on retention and growth.
  • Maintain and develop C level relationships with Clients
  • Optimise the process and workflow within your team
  • Work closely with the Sales and Customer Success teams

You

  • You will have at least 7 years' experience either in professional services or project management in the SaaS space. Ideally in Marketing Tech.
  • You have an above average retention rate and client satisfaction.
  • You have lead and developed Professional Services teams before in SaaS companies successfully.
  • You absolutely believe in Professional Services and keep up to date with new trends, news and ways of creating the best experience for your customers.
  • You have previous experience leading a P&L
  • You will ideally have experience with B2B clients.
  • You have experience working with C level clients.
  • You are bright, intelligent, and a quick-thinker.
  • You understand what it takes to work in a tech company
  • You have experience managing clients and developing relationships.
  • You have some strong client-facing experience and regularly meet clients.

Benefits

  • Health Insurance
  • Life Insurance
  • Bonus Scheme
  • Bespoke 121 training
  • Pension Plan
  • Exposure to senior business processes and the founders of the company

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Daniel Bolter

Managing Consultant

07720824890 / 0203 7728 552

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.