(Remote) Customer Success Manager

(Remote) Customer Success Manager

  • Location

    City of London, London

  • Sector:

    Customer Success

  • Job type:


  • Salary:

    £40000 - £60000 per annum

  • Contact:

    Lewis Ball

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Consultant:


(Remote) Customer Success Manager - Identity Access Management - Flexible

Our vision is to redefine IGA by converging traditional Identity Management with CASB and Application GRC capabilities. We've enabled enterprises to secure applications, data and infrastructure in a single platform for cloud and enterprise. One of our most sought-after features is the advanced risk analytics and intelligence capabilities, able to dig down to work at levels of fine-grained privilege management.

Since our founding in 2009, we've built a world-class team with deep expertise in IGA and Cloud Security. We now integrate with all of the mainstream applications, platforms and infrastructure being used today, as well as custom enterprise applications. Some of the largest companies in the world trust their security to the platform.


  • Onboarding customers to the our Cloud platform and establishing customer relationships
  • Welcoming all new customers and educating them on our resources
  • Leading account planning processes
  • Preparing for account reviews and Quarterly Business Reviews
  • Managing upsell and cross-sell opportunities
  • Driving expansion opportunities
  • Delivering core product demos and best practice guidance
  • Writing renewal plans and leading the renewal strategy
  • Negotiating contracts and pricing
  • Managing collections


Essential Requirements:
1) You have experience working with either Identity Access, Identity Governance or Cloud Security platforms

2) You are a 'true' Senior Customer Success Specialist (3+ years driving adoption, renewing clients, promoting growth of international clients)

3) Enjoy the combination of remote work paired with international travel to clients.

Additional Requirements:

  • Proficiency with: WebX, Zoom, Hangout
  • Ability to travel to meet EMEA clients - 10/20%

Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

Lewis Ball

Customer success Specialist

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.