Senior Customer Success Manager - Retail Analytics

Senior Customer Success Manager - Retail Analytics

  • Location

    City of London, London

  • Sector:

    Customer Success, Customer Success

  • Job type:


  • Salary:

    £60,000 - £80,000 per annum

  • Contact:

    Lewis Ball

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


It is a system that offers one source of truth that instantly connects data from every part of the organisation - merchandising, customers, marketing, operations, returns and finance - across all channels. It is a prescriptive analytics solution that determines what's impacting profit and revenue, and then prescribes the actions to most positively impact the business.


The Job

A minimum of 3 years' Customer Success/ Account Manager experience working ideally within the Digital retail industry and/ or within analytics.

  • Lead onboarding of the platform within new clients; developing tailored training and engagement programmes
  • Own multiple client engagements, leveraging existing knowledge and experience to successfully drive adoption of the platform
  • Actively use the tech to provide insight and analysis for clients covering all business functions and levels, including senior executive level
  • Conduct on site meetings with clients to enforce usage through continual training, education and analysis
  • Develop strong relationships with client teams (operational and executive) to keep them fully engaged with us!
  • Be first line of support for the client with data source issues, usage inquiries and analysis requests
  • Experience with Digital commerce Best Practices


A minimum of 3 years' Customer Success/ Account Manager experience working ideally within the Digital retail industry and/ or within analytics.

  • Extensive knowledge or practical experience of web analytics software including Omniture, Google Analytics and/or Coremetrics
  • Proven track record of identifying the trends, patterns and anomalies in data that help shape website design, campaign marketing performance, CRM and merchandising strategy in an online environment
  • Strong business acumen with an ability to distil complex analysis and turn into easily understandable, business oriented insights
  • Ability and desire to build strong internal and external relationships, including senior executive level
  • Ability to multi-task and handle matters with little supervision and excellent follow up


Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

Lewis Ball

Senior Customer Success Consultant

0203 869 2061 | 07885 859 287

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at our website.