Senior Customer Success Manager REMOTE (Ad tech/Martech)

Job Title: Senior Customer Success Manager - Telco Industry

Company Description: My client are a leading tech company operating within the Telco industry, providing innovative solutions and services to our clients. With a dynamic and talented team, we are committed to delivering exceptional customer experiences and driving business growth for our partners.

Job Description: As a Senior Customer Success Manager, you will play a critical role in managing, supporting and growing our key Telco partners. You will be responsible for developing and maintaining day-to-day business relationships with top decision makers within your accounts, serving as the primary point of contact. Working collaboratively with both clients and our technical, product and analytics teams, you will deliver successful and creative services.

Your key responsibilities will include balancing client deliverables on multiple projects, bringing a solutions-focused approach to help your clients solve their problems, and taking a consultative approach to managing complex client relationships. You will lead on client interactions and touchpoints, and take a proactive approach to problem solving, using analytics to underpin client recommendations. You will also uncover client issues and share these insights to enhance our suite of products.

In addition, you will act as a representative of our company at relevant client meetings and industry conferences, and support across the wider client suite as required. You will lead on the QBR process and strategy, and have a holistic understanding of your client's business and services.

Experience Required: To be considered for this role, you will have at least 5 years of experience in customer success and/or consultative selling. You will possess confident communication skills and real business acumen, with sound decision-making, analytical and organizational skills in a fast-paced environment. You will apply a founder's mentality to your work and have a proven track record of delivering exceptional results.

If you're a driven and passionate customer success professional, with experience in the Telco industry, we want to hear from you. This is an exciting opportunity to work with a dynamic team and make a real impact within our growing company.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.