Senior Customer Success Manager Role - SaaS, Digital Marketing

Senior Customer Success Manager Role - SaaS, Digital Marketing

Sphere Digital Recruitment have partnered with a leading content platform which offers an AI-powered Marketing Language Cloud. This enables brands to increase client acquisition and retention and establish long-term client relationships. In less than 8 years, the business has become global, with 7 offices in 4 countries worldwide, including in cities such as New York, London, Rome and Athens. They mainly work with clients in the telecommunications, retail, travel and financial services industry, including global brands such as Microsoft, American Express and Sky.

They are now looking for a fluent German speaker who is based in Munich to join them as a Senior Customer Success Manager.


The Role

  • Establishing long-term strategic relationships with key decision makers
  • Being a trusted advisor to your portfolio of clients; anticipating their needs and developing strategies
  • Driving revenue growth by upselling and cross-selling across your portfolio of clients



  • You have 5+ years’ experience in a Customer Success, Account Management or Consulting role
  • You speak German on a native level/fluently and have business-fluent English
  • You have strong analytical skills and experience in business/strategy consulting
  • You have knowledge of marketing and performance marketing
  • You have experience in the telecommunications, media, financial services, retail and travel industry - preferable
  • You have exceptional client-facing skills and a consultative and commercial mindset
  • You can perform under pressure and deliver results in a challenging environment


Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Dorothea Christmann

Consultant - International Sales

(+44) 7512 194 487  

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here