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Strategic Customer Success Manager - SEO SaaS Platform

  • Location

    London, England

  • Sector:

    Customer Success

  • Job type:

    Permanent

  • Salary:

    £50000 - £55000 per annum + plus £20k Bonus

  • Contact:

    Courtney Gresty

  • Contact email:

    courtney@spherelondon.co.uk

  • Published:

    about 1 month ago

  • Expiry date:

    2022-06-04

  • Startdate:

    ASAP

  • Reference:

    BE - SCSM_1649155774

Strategic Customer Success Manager - Enterprise SEO SaaS Platform

£50,000 - £55,000 plus £20K Bonus

Central London / Hybrid Working

The Company

My client is one of the industries leading SEO and Content Optimisation Platforms In their space. They work with brands and agencies to run and improve their digital marketing campaigns with a focus on the SEO market.

They work with some incredible clients, offering a huge amount of variety in your portfolio as well as the chance to build strong and meaningful relationships with each client for the initial part of their customer journey. As well as their strong client portfolio, they also have over $70m in funding behind them.

They are an office of passionate technology professionals who still maintain that 'start-up' environment where everyone is striving for better. If you are looking to join a fast-paced company with incredible routes for progression and with plan to double in size in the next 2 years, then this is the place for you!

They are ideally looking for someone who has 3+ years experience in Customer Success with experience onboarding enterprise clients to a SaaS platform. The role will have you onboarding your own clients onto the technology then being responsible for owning and retaining them from there. A great opportunity to build strong client relationships from the start for a company who is winning over 90% of any pitch they are going for right now!

The Role

As a Strategic Customer Success Manager, you will:

  • Initially work with clients to understand their needs on the platform, and provide solutions to set it up as best to that
  • Act as the technical expert on the platform for your clients through set up.
  • Set up and onboard clients onto the tech platform, assessing their ongoing needs
  • Build strong relationships with clients as their go to point of contact for the tech.
  • Create and define training programmes for your tech
  • Run QBRs with clients on their tech usage
  • Retain clients and look for growth opportunities.

You

  • You will have at least 3 years' experience in a Customer Success role with experience onboarding enterprise level accounts.
  • You will ideally have some experience working on a similar eCom tech or SaaS platform serving clients online.
  • You will have experience analysing data or working with Adobe/Google Analytics
  • You have a good knowledge of the Digital Marketing or Mar Tech industry - preferably in SEO
  • You ideally have some experience in Project Management
  • You have experience working with large, Enterprise clients.
  • You are bright, intelligent, and a quick-thinker.
  • You have some strong client-facing experience

Benefits

  • Bonus
  • Health and Dental Insurance
  • Life Insurance
  • Bonus Scheme
  • Bespoke 121 training
  • Exposure to senior business processes and the founders of the company

Apply Now

You can apply for this Strategic Customer Success Manager role now by sending us your CV or by calling us now!

Courtney Gresty

Senior Consultant

0207 131 0208

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.

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