Support Consultant - Marketing Tech - Idea Management Software

Support Consultant - Marketing Tech - Idea Management Software

  • Location

    London, England

  • Sector:

    Customer Success

  • Job type:


  • Salary:


  • Contact:

    Holly Simpson

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Consultant:


I am currently working with a Market leading, international SaaS platform who are looking for an Account Manager to join their London office.

In this role you will be working with some of the of the worlds most recognised companies and brands and helping them think outside of the box to keep their offering current and relevant!

The Job

  • Implement, maintain and troubleshoot clients projects on the tech platform on their behalf
  • Advise clients on their project structure and tailor their Boolean queries to optimise their data collection
  • Design bespoke training programmes for your client portfolio to ensure success on the platform
  • Serve as the escalation point for Customer issues ensuring they are solved as quickly as possible.
  • Work closely with the international technical support team on higher escalation problems.


  • You will have at least 1 years experience either in a Technical Support or Client Success role with a focus on Support.
  • You will ideally have some experience working on a Marketing Technology or SaaS platform.
  • You will have experience analysing data or working with Adobe/Google Analytics
  • You are bright, intelligent, and a quick-thinker.
  • You ideally have a basic understanding of Boolean Search Logic or Social Media Query Building.
  • You have strong organisational skills
  • You have some strong client-facing experience

Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don't forget to look at vacancies on our website and register as a candidate.

Holly Simpson
Senior Manager

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.