Freelance Community Manager
London | Freelance | Immediate / upcoming contracts
We’re working with several leading creative and social agencies looking for experienced Community Managers to support fast-moving consumer accounts.
We’re particularly interested in people who genuinely understand internet culture and can combine day-to-day community management with strong copywriting, social listening and reactive content.
Responsibilities
- Manage proactive and reactive community engagement across major social platforms
- Write engaging, brand-right responses in distinct tones of voice
- Identify cultural moments, trends and conversations brands can credibly join
- Support reactive and real-time social content
- Monitor comments, mentions, sentiment and emerging issues
- Manage customer queries and escalate sensitive conversations where required
- Work closely with social, creative and strategy teams
- Support social listening and community reporting
- Help develop response frameworks and community management guidelines
Experience required
- Previous hands-on Community Manager experience, ideally agency-side
- Excellent social-first copywriting and tone-of-voice skills
- Strong understanding of TikTok, Instagram, X, Facebook and wider internet culture
- Experience managing reactive and real-time communities
- Comfortable working across high-volume consumer brands
- Social listening and crisis/community escalation experience beneficial
- Able to jump into established teams and get up to speed quickly
Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.
