AI Revenue Operations Manager
Location: London (Hybrid, 2-3 Days Per Week)
Salary: £70,000 – £75,000 Base + 10% Bonus
The Exciting Bits
Our client is an established, award-winning SaaS business whose people management platform helps small and growing organisations spend less time on admin and more time building great workplaces.
Part of a wider international software group, the business is investing in practical AI and connected systems. The goal is clearer visibility, sharper insight and smarter ways of working across the entire customer journey.
Why join?
- Brand-new role with the freedom to design and build the operations function from the ground up
- Real autonomy – good ideas get implemented quickly
- High-impact position at the centre of the company’s AI and automation agenda
- Established, award-winning platform backed by a larger international software group
- People-first culture built on care, ownership and honest communication
- £70,000 – £75,000 base salary + 10% bonus
- Flexible hybrid working plus a dog-friendly office
- Private medical (incl. mental health, dental and optical cover), matched pension, life insurance, 25 days holiday plus your birthday off, and volunteering days
The Job
As AI Revenue Operations Manager, you’ll step into a brand-new role, bringing systems, data and processes together from scratch, and using AI and automation to help the business protect and grow customer value.
Key responsibilities include:
- Building the revenue operations function from scratch, connecting Finance, Partnerships and Customer Success
- Owning AI-enabled workflows, tracking and automation across the CRM and wider tech stack
- Configuring and optimising core platforms, including CRM, customer success, partner management and BI tools
- Establishing data standards and a trusted single source of truth for ARR, pipeline and performance
- Creating customer health scores and proactive alerts for churn risk and expansion opportunities
- Delivering dashboards and reporting to support forecasting, performance reviews and planning
- Mapping and improving cross-functional processes, and creating playbooks teams will actually use
- Partnering with senior leaders to turn data into clear priorities and decisions
About You
We’re looking for a hands-on builder who loves connecting technology, data and people, and can confidently balance competing priorities across the business.
You will ideally have:
- Experience in Revenue Operations, Customer Success Operations, Business Systems or a similar role within SaaS
- A track record of building systems and processes from scratch, rather than maintaining the status quo
- An understanding of territory mapping, segmentation and tiering
- Outstanding stakeholder management, with the ability to read the room, cut through competing demands and focus on what matters most
- A strong grasp of customer lifecycle and commercial metrics, including ARR, retention, churn and expansion
- Exposure to platforms such as HubSpot, Planhat or Power BI (or similar), though tool flexibility is welcomed
- A practical, curious approach to applying AI and automation, with good judgement on governance
If you’re excited by the chance to build something from the ground up, with the autonomy to shape how a growing SaaS business uses AI, data and automation, we’d love to hear from you – Please apply below
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
