Customer Service Representative

Want to work for Europe's leading building and home trades marketplace, supporting the existing customer base as a trusted customer advisor and platform expert, helping to constantly improve users' experience of the platform? As a Customer Service Representative, you will be part of a multidisciplinary team led by a team leader, all working towards a common goal: supporting our customers and making them successful on our platform. You will undertake tasks both independently and collaboratively with other departments, balancing home office and shared office days to ensure regular interaction and a pleasant work-life balance.

Key Responsibilities:

• Make outbound calls to support our customers in using our platform
• Receive and respond to customer inquiries through various channels (telephone, e-mail, contact form)
• Manage and validate customer inquiries via Salesforce, adhering to targets, guidelines, and deadlines set by your team leader
• Provide feedback on the efficiency of customer service processes
• Ensure transparency about your daily work to your team leader

Job Requirements:

• 1-2 years' experience in customer service
• Positive, empathetic, and professional attitude towards customers
• Familiarity with CRM systems and procedures (Experience with Salesforce would be advantageous)
• Proficiency with computers (Google Suite, Microsoft Office)
• Excellent written and spoken German skills
• English proficiency at least at B2 level

Benefits:

• €1,000 starting bonus
• Permanent contract
• Eligibility to receive stock appreciation rights
• 28 days paid holiday
• Hybrid work environment (minimum one day per week in the office, more as required)
• Pension scheme
• Mental health support via OpenUp
• Public transport subsidy
• Lunch allowance
• Regular team events

Apply Now

You can apply for the Customer Service Representative position now by sending us your CV or by calling us now! Don't forget to register as a candidate too.

Sophie Doherty

Senior Consultant

Sphere Digital Recruitment currently has a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.