An implementation role starts at the beginning of the customer lifecycle, you will be responsible for understanding client's business requirements and helping them to understand how they can use software efficiently to support their business. Roles are varied and include the likes of implementation consultants, implementation managers, implementation analysts and implementation engineers.
Landing a role in implementation will often require a bachelor’s degree in a relevant field such as business, engineering, or computer science. Experience in a consultation role or project management role is often required. You will often need technical skills and experience in areas such as:
- Onboarding platforms
- Google Tag manager
- Web diagnostic tools such as Fiddler2, Charles Proxy, or Firebug
Other skills sought by hiring managers include:
- Attention to detail
- Analytic and problem-solving skills
Salaries in implementation start from £30,000 and depending on location, industry and experience can reach salaries of £100,000 plus.
As an implementation manager you may be involved in the pre-sales stage and providing demonstrations and assistance for clients. You will also work alongside customer success managers, transitioning the information over after onboarding the client.
Similarly, an implementation analyst is responsible for assessing the company’s technological needs and the relevant software needed. They ensure companies have the correct tools and equipment to meet operational goals and assess intentions for use, selecting the relevant one for each business. Additionally, they will prepare and advise prospective budgets for clients, or alternatively will work around pre-proposed budgets given by a company.
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2023 Digital Salary & Benefits Report
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