Account Manager

Account Manager - SaaS
Milton Keynes (Hybrid Working)
£40,000 + OTE

Sphere Digital Recruitment are working with a global SaaS leader who continue to expand their customer success and account management function in the UK. They are looking for an Account Management Executive to take ownership of a portfolio of medium-sized business accounts, ensuring long-term growth, renewals, and customer satisfaction.

You'll be responsible for building trusted relationships across multiple stakeholders, driving adoption of the platform, and uncovering up-sell and cross-sell opportunities to maximise account value. This role offers the chance to join a market leader in cloud-based technology, where customer success and value are at the core.

The Role

• Own and manage a portfolio of SMB/mid-market customer accounts

• Drive renewals, upgrades, and cross-sell opportunities to achieve growth targets

• Build strong, trusted relationships with decision-makers and influencers across client organisations

• Create and execute tailored account plans with support from internal teams

• Identify risks to renewal or adoption and mitigate effectively

• Collaborate with customer implementation partners to ensure satisfaction and long-term value

• Strengthen relationships through regular client engagement and face-to-face meetings

• Forecast and track account performance, including renewal pipeline and upgrades

You

• 3-5 years' experience in SaaS/software, with 2+ years in Account Management (SMB or mid-market focus)

• Track record of growing business within existing accounts and exceeding quota

• Experience with SaaS applications such as CRM, ERP, HRMS or similar preferred

• Strong consultative skills, able to position solutions and demonstrate value

• Excellent presentation, communication, and interpersonal skills

• Comfortable working in a hybrid/remote setup and open to domestic travel for client meetings

• Confident using CRM tools for account planning and reporting

Why Apply?

• Join a global SaaS leader in a customer-first environment

• Permanent contract with 25 days' annual leave and pension contributions

• Macbook and WFH setup provided (screens included)

• Supportive, entrepreneurial culture with clear career progression into senior/leadership roles

• A vibrant international environment with ongoing professional development

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.