Business Analyst

Job Title: Business Analyst
Contract Length: 6-month contract
Day Rate: £550-£600 per day
Working Model: Hybrid - 2 days remote, 3 days in the client's London Zone 1 office
Scope of Work: Business Analyst - PIM Implementation (Retail Sector)

A leading client of ours in the retail sector is seeking a Business Analyst (BA) to support the end-to-end implementation of a Product Information Management (PIM) solution. The BA will collaborate closely with business stakeholders, product owners, IT teams, data stewards, and the PIM vendor to ensure the system is effectively designed, configured, and adopted to meet business requirements for product data management, enrichment, governance, and distribution.

Objectives

• Ensure the PIM solution meets business needs for managing product data throughout the product lifecycle.

• Define and validate business requirements, workflows, data models, and governance processes.

• Facilitate alignment between business stakeholders and technical implementation teams.

• Support successful adoption through training, documentation, and post-launch optimisation.

Key Responsibilities in the role:

• Conduct stakeholder interviews, workshops, and discovery sessions.

• Document current-state product data processes, pain points, and system landscape.

• Define future-state workflows for product onboarding, data enrichment, approval, and publishing.

• Develop detailed business requirements, user stories, acceptance criteria, and process flows.

• Collaborate with data stewards to define product taxonomy, categories, attributes, and relationships.

• Identify hierarchical structures, product variants, digital assets, and localisation needs.

• Translate business requirements into functional specifications for system configuration.

• Partner with solution architects and the PIM vendor on solution design.

• Review and validate attribute sets, workflows, roles/permissions, and integrations.

• Participate in backlog grooming and sprint planning for agile delivery.

• Document integration requirements between the PIM and other enterprise systems (e.g., ERP, eCommerce, DAM, PLM).

• Validate mapping rules, data exchange formats, and synchronisation workflows.

• Work with IT teams and vendors to troubleshoot data flow or configuration issues.

Testing & Quality Assurance

• Develop test plans, test cases, and acceptance criteria.

• Support system integration testing (SIT) and user acceptance testing (UAT).

• Validate data accuracy, workflow behaviour, and outputs to downstream systems.

• Log, track, and assist with defect resolution.

• Create user guides, process documentation, and training materials.

• Deliver training sessions for business users, merchandising teams, and data teams.

• Support onboarding and change-management activities to ensure strong user adoption.

• Assist with hypercare activities, issue resolution, and enhancement requests.

• Gather user feedback to support continuous improvement.

• Help define KPIs for data quality, process efficiency, and system usage.

Deliverables

• Discovery findings & current-state assessment

• Stakeholder requirements documentation

• Product data taxonomy & attribute matrix

• Future-state process maps

• Functional specifications / user stories

• Data governance framework

• Integration requirements & mapping documentation

• Test plans, test scripts, and UAT results

• Training materials & user documentation

• Post-launch optimisation recommendations

Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.