City of London
£30000 - £40000 per annum + £20k Bonus
2 months ago
Client/Customer Success Manager - Content SaaS Tech Scale-Up - Up to £40,000 + £20K bonus
Central London (Hybrid)
This exciting, and market leading Content SaaS company has a fantastic product in the market that works with online retailers and distributors to improve sales online. They have hugely expanded in the last few years, and are showing now signs of slowing down, now working with some of the worlds largest brands in their market.
They are also thriving in the tough environment that we're in with Covid-19, due to their business driving purely online sales. This is a business that is cash rich, secure and growing!
This role sits in their Customer Success/Account Management team where you will be responsible for a small portfolio of Enterprise clients on the tech platform, managing their engagement, building relationships but also renewing and identifying areas for expansion. You will need to be enthusiastic, personable and great at building relationships, with a solid background in Account Management or Customer Success. It is also important that you are ambitious and very proactive as they have a very entrepreneurial environment full of fun and outgoing people!
This is an opportunity to join a fast growing company, with some great earning potential and development opportunities with a great culture!
As a Client Success Manager, you will:
- Manage a portfolio of some of the companies biggest and best clients, across multiple industries in Tech.
- Create a clear data-strategy for each client and work closely with them to achieve this.
- Ensure the customers absolute success on the platform!
- Manage client strategy and support across the platform, to ensure they are using it to its full capability.
- Regularly meet clients on site as much as possible
- Work with and manage clients and stakeholders in multiple international markets.
- Be responsible for renewing your clients on the tech platform.
- Identify expansion opportunities within your existing portfolios
- You will have at least 2 years' experience either in a Customer Success, Account Management or sales focused role ideally in a tech company, working with a portfolio of clients.
- You will ideally have experience in SaaS.
- You have an above average retention rate, growth rate and client satisfaction rate,
- You are bright, intelligent, and a quick-thinker.
- You have an interest in the tech industry.
- You have experience managing clients and developing relationships.
- You have an enthusiastic personality and are excited by meeting clients!
- You are ambitious and driven as an individual - willing to put in the extra work when needed
- Bonus Scheme
- Bespoke 121 training
- Fast progression with a start-up
- Exposure to senior business processes and the founders of the company
- Monthly social events
You can apply for this role now by sending us your CV or by calling us now!
0203 869 2044
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative talent globally.