Contract, Social Community Manager

Social Community Manager

Agency: Leading Global Creative Agency
Location: London (hybrid - 3 days in office)
Start: ASAP
Duration: 4 weeks
Rate: £200 per day
IR35: Outside

The Role

A leading global creative agency is looking for a Social Community Manager to own day-to-day community management across high-profile brand channels. This role is focused on protecting brand voice, engaging audiences in real time, and feeding meaningful insights back into wider social and strategy teams.

You'll be hands-on across comments, DMs and reactive engagement, working closely with social strategists, creatives and account teams to ensure communities feel heard, valued and consistently on-brand.

Key Responsibilities

• Own end-to-end community management across platforms (primarily Instagram, TikTok, X and Facebook)

• Act as the brand voice in comments and DMs, responding in a timely, culturally relevant and on-tone way

• Moderate conversations, escalating sensitive or high-risk issues in line with internal guidelines

• Spot trends, cultural moments and reactive opportunities, feeding into content and creative teams

• Work closely with Account and Social teams to align community insights with wider campaign activity

• Support reporting by pulling community sentiment, FAQs and insight trends

• Collaborate with paid, influencer and creative teams where community overlaps with campaigns

Required Experience

• 2-4+ years' experience in social community management (agency or brand side)

• Strong understanding of platform-specific community behaviour and best practice

• Confident writing in multiple brand tones of voice

• Experience managing high-volume communities and fast-moving comment sections

• Calm, considered approach to crisis management and escalation

• Comfortable working in a large agency environment with multiple stakeholders

Nice to Have

• Experience working on global or well-known brands

• Familiarity with social listening tools (e.g. Sprinklr, Brandwatch, Hootsuite)

• Strong interest in culture, trends and internet behaviour

Sphere Digital Recruitment is acting as an Employment Business in relation to this vacancy.