COO

We're on the lookout for a COO to help run and scale our client's operations across the UK, US, and EU.

You'll be right at the heart of making sure systems, teams, and delivery processes can scale smoothly without losing quality or momentum. This is a hands-on role - you'll be rolling up your sleeves, introducing new ways of working, improving performance, and keeping everyone aligned across regions to hit shared goals.

About the role

• Implement cross-regional systems for project management, reporting, QA, onboarding, and delivery.
• Champion AI and automation to improve efficiency, reduce costs, and boost accuracy.
• Oversee training and development programs to build skills across teams.
• Lead performance management, career development, and succession planning.
• Support department heads with resourcing, team structures, and career paths.
• Find tools and platforms that enhance productivity, quality, and team collaboration.
• Encourage a culture of operational innovation across all teams.

About you

• Proven senior operations leadership experience in a digital marketing or eCommerce, including managing large remote teams.
• Experience scaling operational systems in a high-growth environment.
• Deep understanding of agency resourcing, profitability, and team productivity.
• Strong commercial sense: balancing quality, speed, and cost at scale.
• Excellent leadership and communication skills - able to inspire and develop distributed teams.
• Comfortable with AI and automation, with a passion for operational innovation.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.