Customer Success Manager

Customer Success Manager
SaaS | Customer Experience Platform
London / Hybrid
£65,000 + Bonus

We're partnering with a growing SaaS platform in the customer experience and reputation management space, helping brands collect verified customer feedback, generate actionable insights, and improve online performance. Used by thousands of global brands across retail, travel, automotive and financial services, the platform enables businesses to better understand their customers, build trust, and drive conversion. They're now looking to hire a Customer Success Manager to manage and grow a portfolio of strategic clients.

The Role

You'll be responsible for retention and revenue growth across a portfolio of key accounts, acting as a trusted advisor to customers and ensuring they maximise value from the platform. This is a commercial Customer Success role, combining relationship management, strategic account planning, and expansion through upsell and cross-sell opportunities.

Key Responsibilities

• Own and manage relationships with key customer accounts
  * Drive renewals, retention and expansion revenue
  * Deliver strategic account planning and quarterly business reviews
  * Provide consultative guidance on product usage and best practice
  * Monitor product adoption and identify opportunities to increase value
  * Partner with internal teams to resolve customer issues and improve outcomes

What They're Looking For

• 4+ years' experience in Customer Success or Account Management
  * Experience managing enterprise or strategic SaaS customers
  * Strong commercial mindset with a focus on retention and growth
  * Excellent stakeholder management and communication skills
  * Comfortable delivering presentations and strategic reviews

If you're interested in learning more, please apply or reach out for a confidential conversation.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.