Head of Client Services

We're Hiring: Head of Client Services

Manchester (Hybrid: 3 office / 2 WFH)

A fast-growing creator-led content agency and SaaS platform is looking for a Head of Client Services to lead client relationships, elevate delivery, and play a key role in building one of the most exciting creator-economy businesses in the UK.

If you're passionate about creators, social-first content and leading high-performing teams, this role sits at the centre of it.

What You'll Bring

• 3-5+ years in Client Services, Account Management or Creative Strategy (agency experience preferred)

• Strong understanding of UGC, social-first content, the creator economy and creative strategy

• Proven ability to manage multiple client relationships confidently

• Experience mentoring or leading a small team (currently 2 AEs)

• Excellent communication skills across clients, creators and internal teams

• Highly organised with strong project management abilities

• Bonus: experience identifying upsell opportunities or supporting renewals

Your Role

1. Leadership

• Lead and inspire the Client Services team

• Champion quality, communication and creative excellence

• Mentor Account Executives across workflow, client expectations and problem-solving

• Work closely with leadership to build scalable processes and systems

2. Growth

• Build trusted, long-term relationships with senior client stakeholders

• Deeply understand client goals, challenges and marketing rhythms

• Identify opportunities to grow accounts and improve outputs

• Support renewals with clear plans and recommendations

• Contribute to pitches and new business conversations

• Some involvement in creative strategy and brief development (nice to have)

3. Delivery

• Ensure all deliverables are on time, on brief and aligned with brand expectations

• Lead client meetings, including agendas, documentation and follow-ups

• Delegate effectively across AEs and Creator teams

• Act as the final QC before content or documentation is sent out

• Maintain updated WIPs, roadmaps and internal reporting

• Identify operational gaps and suggest improvements

Who You Are

You're curious, organised and commercially aware.
You build trust quickly and communicate clearly.
You thrive in fast-paced environments.
You care deeply about creators, content and effective delivery.
You're energised by building new systems and helping shape a growing company

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.