Head of Customer Services @ Rewards Platform / Health Tech / App
24.4.24_1713868667
Posted: 23/04/2024
- Negotiable
- London
- Permanent
Head of Customer Services @ Rewards Platform / Health Tech / App
Company
I'm working a super exciting Health Tech App that incentivises and supports healthy living through their rewards platform. Its App allows employees to unlocked incentives by achieving health goals that they can then spend on everything from gym memberships, to holidays to Peleton bikes !!
Role:
The customer services manager will supporting SMEs & Enterprise customers, ensuring the overall success of the company.
- Designing and building the Customer Services department
- Implementing the right tools to support the department
- Ticketing, AI chatbots, knowledge base for FAQs etc
- Establishing policies, procedures & processes
- Implementing industry standard KPIs of which to measure success
- Setting customer satisfaction targets and working with the team to meet targets consistently
- Working with customers to understand their support needs
- Designing and implementing best practices to support fast global scale
- On-boarding, training and managing the customer service team
- Implement the right framework, understanding of ITIL or similar an advantage
- Work with commercial team to create service levels agreements and then put monitoring in to measure and report
Experience
- Over 4 + years of customer service experience
- Working in a fast-paced, high growth environment
- Experience working with technology based or App businesses
- Passion to Health and Wellbeing
- Experience managing customer service teams & outsourcing
- Examples of designing and implementing policies and procedures
- Fluency in English
Apply now:
You can apply for this role now by sending us your CV or by calling us now!
James Everett
Manager - Martech & SaaS
07701008388
02037639757
We recruit for a variety of opportunities in Digital so feel free to get in touch with us to find out how we can help you. You can learn more about me by looking me up on LinkedIn. Search for Name.
https://uk.linkedin.com/pub/james-everett/49/24b/212
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
James Everett
Manager