Head of Operations

Operations Director

Location: Remote (UK)
Salary: £50,000 + Bonus + Progression
Type: Full Time / Permanent

About the Company

Our client is a fast-growing, specialist marketing agency operating at the intersection of technology, AI and creator partnerships. They work with some of the world's most exciting high-growth brands, helping them scale awareness and revenue through innovative, performance-led campaigns.

The business is entering a major growth phase and is looking for an Operations Director to work closely with the Founder/CEO to build the systems, structure and processes required to scale effectively.

This is a unique opportunity to join a high-growth business at a pivotal stage and play a key role in shaping the future of a modern, AI-first agency.

The Opportunity

This is not a traditional operations role.

You will act as a strategic right-hand to the CEO, taking ownership of internal operations across delivery, commercial processes and team performance. Your focus will be driving operational excellence through systems, automation and process improvement.

You will build the infrastructure that allows the business to grow efficiently while maintaining high standards, strong margins and exceptional client delivery.

Key Responsibilities

Operations & Process Management

• Build, optimise and scale internal systems across sales, delivery and campaign operations

• Create, document and implement SOPs across all key functions

• Identify inefficiencies and introduce smarter ways of working

• Ensure consistency and quality across campaigns and internal workflows

• Improve processes across sourcing, onboarding and campaign execution

AI & Automation

• Design and implement AI-powered workflows across the business

• Use tools such as Zapier, Make, Claude and automation platforms

• Reduce manual tasks and improve productivity through automation

• Lead the evolution of an AI-enhanced operating model

Team Performance & Leadership

• Support management of campaign and delivery teams

• Drive accountability, ownership and execution standards

• Monitor team performance and ensure targets are achieved

• Resolve day-to-day operational issues and escalate where required

• Support hiring, onboarding and capacity planning

Commercial & Performance Metrics

• Track KPIs including delivery speed, client satisfaction, retention and output

• Improve profitability through smarter resourcing and operational efficiencies

• Support revenue tracking, margin management and business scalability

Business Support

• Work closely with the CEO across finance, hiring and culture initiatives

• Help shape the internal structure of a fast-growth business

About You

• Proven experience in operations within an agency environment

• Strong understanding of how agencies scale profitably

• Highly systems-oriented with a passion for efficiency

• Experience implementing AI tools, automations or workflow technology

• Commercially minded with strong understanding of margins and performance

• Excellent leadership and communication skills

• Comfortable in a fast-paced, entrepreneurial environment

• Proactive, hands-on and solutions-focused

Desirable Experience

• Influencer, creator, media or digital agency background

• Experience in startup or scale-up businesses

• Experience within AI, SaaS or tech-led businesses

What's on Offer

• Fully remote role

• £50,000 basic salary

• Bonus opportunities linked to performance improvements

• Clear progression path into Head of Operations / Senior Leadership

• Direct exposure to Founder/CEO decision making

• Flexible working hours (core UK hours)

• 25 days holiday + bank holidays, increasing with service

• Join a business at an exciting growth stage with real influence and ownership

Apply Now

If you are a commercially minded operator who loves building systems, improving performance and scaling businesses, we'd love to hear from you.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.