Junior Customer Success Manager - Paid Search / Paid Media
21.12.21_1774963812
Posted: 31/03/2026
- + 20%
- London
- Permanent
Junior Customer Success Manager - Paid Search / Paid Media
Full-time | Hybrid (London)
Salary £30,000 - £35,000 + 20%
Our client, a high-growth Paid Search Platform and is looking for a Junior Customer Success Manager to support a scalable, digital-first customer experience.
This is a hands-on role focused on delivering fast, high-quality support, improving processes, and helping customers get maximum value from the product.
You'll work closely with CSMs across onboarding, support, and lifecycle activity, playing a key role in a high-volume customer environment.
The Role
- Act as the first point of contact with clients
- Support onboarding and product adoption, guiding customers on best practice
- Escalate complex issues to internal teams where needed
- Contribute to customer communications, QBR materials, and digital campaigns
- Help build and optimise automated workflows and CS processes
- Maintain accurate customer data and track engagement metrics
What We're Looking For
- Experience in a customer-facing support or success role
- Experience in Paid Search / PPC / Paid Media from Tech, Agency or Client Side
- Strong written communication and problem-solving skills
- Comfortable using CRM/support tools
- Organised, proactive, and detail-oriented
- Interest in automation, AI, and improving efficiency
A great opportunity for someone looking to build a career in Customer Success within a fast-paced, scaling business.
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
James Everett
Senior Manager