Key Account Manager

Key Account Manager - SaaS
Milton Keynes (Hybrid working)
£60,000 + OTE

Sphere Digital Recruitment are working with a global SaaS leader, recognised for delivering innovative, customer-centric solutions that transform the way businesses operate. They are looking for a Key Account Manager to take ownership of a portfolio of mid-to-large enterprise accounts, driving growth, renewals, and long-term customer success.

You'll partner with senior stakeholders across multiple functions, uncovering new opportunities within existing accounts, ensuring adoption of the platform, and delivering measurable value. This is an exciting opportunity to join a market leader in cloud-based software and play a central role in their continued expansion.

The Role

• Own and manage a portfolio of key mid-to-large enterprise accounts

• Drive renewals, upsell and cross-sell opportunities to achieve revenue growth

• Build trusted relationships with decision-makers and stakeholders across client organisations

• Create and execute detailed account plans to maximise customer outcomes

• Collaborate with internal teams (Support, Product, Engineering) to ensure customer satisfaction

• Manage escalations, mitigate risk, and secure long-term retention

• Regularly meet customers face-to-face, strengthening partnerships and maximising adoption

• Forecast and track key account metrics including renewals, upgrades, and pipeline

You

• 8+ years' experience in SaaS/software sales, with 3+ years in enterprise account management

• Proven success in growing revenue within existing accounts and exceeding quota

• Background in selling enterprise applications such as CRM, ERP, HRMS or similar preferred

• Strong consultative sales skills, with the ability to uncover needs and position value

• Excellent presentation, communication, and relationship-building skills

• Confident operating independently in a hybrid/remote environment

• Open to domestic travel for customer meetings

Why Apply?

• Join a global SaaS leader with a vibrant international environment

• Entrepreneurial and supportive culture with clear progression into senior/leadership roles

• Opportunities to collaborate cross-functionally with Marketing, Solutions and Partnerships

• Continuous professional development and training opportunities

• Travel expenses covered for customer meetings

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.