Social Commerce Account Director

Account Director (TikTok Shop) - Social Commerce Agency - London / Hybrid - up to 65k

The Agency

A fast-growing specialist agency helping brands unlock growth through TikTok and social commerce.

Founded by platform experts and industry leaders, the team works with ambitious brands to drive measurable results across TikTok Shop, Live Shopping and performance-led creative - combining strategy, data and platform-native execution in a rapidly evolving space.

The Role

A senior Account Director position leading a portfolio of social commerce clients, with a focus on TikTok Shop, Lives and paid performance.

You'll be the strategic lead for clients, the driving force behind commercial results, and a mentor to your team - turning platform expertise into real revenue impact.

Key Responsibilities

Client Strategy & Leadership

• Act as senior strategic advisor on TikTok Shop growth and performance

• Build strong relationships with senior stakeholders up to CMO level

• Lead commercial, insight-led client meetings and reviews

• Educate clients on social commerce trends and platform opportunities

Performance & Optimisation

• Oversee TikTok Shop operations, Live Shopping and paid ad strategy

• Drive GMV, sales and profitability through continuous optimisation

• Use data and testing frameworks to unlock growth opportunities

• Shape effective Live strategies with creative and production teams

Team & Delivery

• Hire, manage and develop Account Management team members

• Ensure high-quality delivery from onboarding to reporting

• Build strong processes that support scale and performance

Operations & Collaboration

• Align with organic social teams to connect content and commerce

• Manage budgets, spend reconciliation and support billing processes

• Share platform updates and best practice across the agency

You

A commercially minded social commerce specialist who thrives in a fast-moving, growth-focused environment.

Essential

• 2+ years leading TikTok Shop and Live commerce strategy (agency or brand side)

• Proven success delivering TikTok GMV and performance targets

• Confident working with senior client stakeholders

• Strong analytical and Excel skills for reporting and budget management

• Experienced people manager with an empathetic, high-performance leadership style

• Excellent presentation skills (PowerPoint / Google Slides)

• Proactive, organised and comfortable in a scale-up environment

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.