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Customer Success Executive - Virtual Reality Edtech SaaS

Customer Success Executive - Virtual Reality Edtech SaaS

  • Location

    City of London

  • Sector:

    Customer Success, Customer Success

  • Job type:

    Permanent

  • Salary:

    £30000 - £40000 per annum + Commission

  • Contact:

    Courtney Gresty

  • Contact email:

    courtney@spherelondon.co.uk

  • Job ref:

    CSE - BS_1667298653

  • Published:

    about 1 month ago

  • Expiry date:

    2022-12-01

  • Startdate:

    ASAP

  • Consultant:

    ConsultantDrop

Customer Success Executive - Virtual Reality Edtech SaaS Platform

£30-40k

Central London/Hybrid Working

The Company:

Founded in 2016, my client is a one of a kind immersive edtech SaaS platform leveraging Virtual Reality and AI to deliver effective and scalable soft skills training. They have worked with some leading education and government contracts across the UK and US on topics such as Leadership, Communication, Interview Skills and Race training.

They are backed with government funding to provide revolutionary training and have seen 1200% year-on-year growth, with great success in winning lots of new business across the education, government and private sectors.

They are currently a business of 20 people and are looking to bring in their 2nd Customer Success hire, to support their Lead CSM in working with their clients to onboard, demo, train and level up their platform usage.

The Role:

As a Customer Success Executive, you will:

  • Maintain a self-starter attitude while managing our inbound leads
  • Nurture and close leads in your pipeline
  • Anticipate needs by studying services and conducting market research to identify new leads
  • Be the first point of contact for new business prospects and determine the next steps for each prospect moving forward
  • Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting

What you need:

  • Flawless communication skills, both written and oral
  • Commercial experience where you've proven that you can build relationships
  • Working knowledge of the immersive learning market or the ability to learn new
    software quickly
  • Demonstrated ability to work solo as well as being a productive team member
  • Curiosity and knowledge of sales tools
  • Proven work experience where you can demonstrate your skills

Who you are:

  • Exceptional interpersonal skills, both written and verbal, ability to build long-lasting relationships and become a trusted advisor
  • Entrepreneurial, self-starter, ambitious and hardworking, excited to actively contribute to a start-up success story
  • Excellent organisational & time management skills, comfortable handling multiple work streams in a demanding and fast-paced environment

Benefits:

  • Working in one of the industry's hottest start-ups, with the opportunity to learn quickly from experienced entrepreneurs in the VR space
  • Flexible working environment - we're outcome-focused
  • Fun and supportive culture - we firmly believe in fostering a positive work environment, which means having fun as a team while challenging ourselves
  • 25 days paid holiday
  • Pension scheme

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Courtney Gresty

Team Leader - Customer Success

0207 131 0208

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ​talent globally.